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Terms of sale

These terms apply to every order placed on teexxtra. Short version: you pay on Stripe, we make your tee to order and ship it free inside the EU. Ready-made designs can be returned within 14 days. Tees you designed yourself can't, unless they arrive faulty.

1. Who sells

Teexxtra is run by Eduardo Antonio de Souza, tax number (NIF) 315529865, Rua Rui Grácio 13, 2725-573 Mem Martins, Portugal. Contact: suporte@vizinhoodigital.com. More in the legal notice.

2. Products and prices

Prices are in euros and include VAT. Shipping is free to the 27 EU countries; we don't ship outside the EU. Every tee is printed to order by our production partner, Gelato, in a print house inside the EU. Colours on screen can differ slightly from the printed garment.

3. Ordering and payment

You pay on Stripe's secure page (card, Apple Pay, Google Pay, MB WAY and other methods shown there). The contract is made when the payment is confirmed. Stripe then sends you a receipt by email. Discount codes are entered on the Stripe page and can't be combined unless the code says so.

4. Production and delivery

Production and delivery usually take 6 to 10 business days, depending on the country. If an order can't be made or shipped, we tell you and refund you in full. The tee is yours, and at your risk, once it is delivered to you.

5. Right of withdrawal (returns)

Ready-made designs (the XX collection and the other designs shown in the shop): you can withdraw from the purchase within 14 days of receiving the tee, without giving a reason. Tell us by email, using the form below or in your own words. Then send the tee back, unworn and unwashed, within 14 days. We refund the price you paid, including the original shipping, within 14 days of receiving your message. We may wait until the tee arrives back, or until you show proof you sent it. You pay the cost of sending it back. The refund uses the same payment method you used.

Tees you designed yourself (made with the "Make yours" editor, with your own words or photo): these are made to your specifications, so the right of withdrawal does not apply (article 17(1)(c) of Decree-Law 24/2014, and article 16(c) of EU Directive 2011/83). Your rights for faulty or wrong items, below, still apply in full.

6. Faulty or wrong items

Every tee has the legal guarantee of conformity: 3 years from delivery, under Portuguese law (Decree-Law 84/2021). If a tee arrives damaged, misprinted, or in the wrong size or colour, email us a photo and your order number. We reprint it or refund you, at no cost to you, and you don't need to send the faulty tee back unless we ask.

7. Your words and photos

When you make a tee, you confirm that you have the right to use the text and photos you upload. They must not break anyone else's rights (trademarks, logos, other people's photos or faces without consent) and must not be hateful, violent or illegal. We may refuse to print a design that breaks these rules. If we do, we refund you in full. We only use your design to make your tee; see the privacy page.

8. Complaints and disputes

Write to us first at suporte@vizinhoodigital.com; we answer within 2 business days. You can also use the Livro de Reclamações (Portugal's official online complaints book). For a dispute we can't solve together, you can turn to an alternative dispute resolution body, such as CNIACC (Centro Nacional de Informação e Arbitragem de Conflitos de Consumo, cniacc.pt). More options are listed on the Portal do Consumidor.

These terms follow Portuguese law. If you live in another EU country, you keep the consumer protections of that country's law.

Model withdrawal form

Last updated: 11 November 2026.